T&C’s

Safety precautions

If bag contents are too heavy or too numerous the bag could be damaged.

Do not put pointed items such as knives or mechanical pencils in the bag without covering it first, as they could damage the material or tear open the bag.

Putting the product close to flame could cause deteriation or deformation. 

Be careful of contact with water, perspiration, friction, direct sunlight or any other causes of fading or fouling.

Wipe the bag with a damp cloth when it gets dirty (do not use volatile solvents such as thinner or benzine).

Owing to the nature of the material, heat and extended contact with other items could cause loss of luster sticking to other items or color change. 

Putting heavy objectsd on the bag could damage it.

Do not let small children inflate or play with the air pumper.

Country of Domicile

This website is governed by the laws of South Africa.

Delivery

Goods will be delivered within 3 working days.

Returns and cancellations

Returning items

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Items must be returned to us in a new, unused condition and in the original packaging. Unless you have told us you wish to cancel your order (see “Cancelling orders”), you must return the item to us within 7 working days of receiving it. Please allow enough time for postal or courier services to reach us.

Cancelling orders

You can cancel an order up to and including seventh working day after its delivery day for any reason. You’ll need to tell us clearly if you wish to cancel your order – you can e-mail us using myorder@veleta.co.za. Please send back the items no later than 7 working days after telling us you wish to cancel. Please take care of the items. We reserve the right to reduce the refund amount if the value of the items is reduced by your actions.

If you return all the items in an order, we’ll refund the cost of the returned items plus the delivery charge. The return fee won’t be more than the original delivery charge. Returning the item by any other method is entirely at your cost.

Faulty items

If anything you order from us fails prematurely due to defective workmanship or materials, we would be happy to offer a full or partial refund, repair or replacement as appropriate in the circumstances. Please contact us to arrange the return of any faulty items.

Pricing policy

Pricing discrepancies can occur on the website and/or catalog. You will be notified of this discrepancy and will be given the option to either update or cancel the order. If we do not get a response we will cancel the order in question.

Finally, all our products are subject to availability.